When will my order be shipped?
Orders placed before 15:00 on business days are shipped the same day depending on stock availability.
How long does delivery take?
Orders are generally delivered within 1-3 business days.
Which shipping company do you use?
Orders are shipped via our contracted shipping partners.
How can I track my order?
After your order is shipped, the tracking number will be sent to you.
What payment methods do you accept?
We accept credit cards, bank transfers, and online payment methods.
Is installment payment available?
Installment options are available depending on your bank during checkout.
Can I pay via bank transfer?
Yes, you can pay via bank transfer. Our bank details will be shared after your order.
Is my payment secure?
All payments on Depoyabak.com are protected with SSL security certification.
How many days do I have to return a product?
You can return your product within 14 days from the delivery date.
Can I exchange a product?
Yes, unused products in their original packaging can be exchanged.
What should I do if the product arrives damaged?
Please check the package with the courier upon delivery and request a damage report, then contact us.
What should I do if I receive the wrong product?
If you receive the wrong product, please contact us for exchange.
Are your products under warranty?
All our products are covered by manufacturer warranty. Warranty period may vary by product group.
Are your products original?
All products sold on Depoyabak.com are original and invoiced.
Can you supply out-of-stock products?
You can contact us for out-of-stock products. Supply time will be provided.
Do you offer bulk discounts?
Yes, we offer special pricing for bulk and project-based orders.
Do you provide project-based production?
Yes, we provide project-based production and solutions.
How can I become a dealer?
You can apply through our contact page or contact us directly to become a dealer.
Do you offer wholesale sales?
Yes, we offer wholesale sales. Special pricing is available for bulk orders.
Can I request project-based pricing?
Yes, we provide project-based pricing and technical support.
Do you offer special prices for dealers?
Yes, we offer special pricing and campaigns for our dealers.
Do you offer special prices for corporate customers?
Yes, we offer special pricing for corporate customers.
Do you issue invoices for orders?
Yes, invoices are issued for all orders.
Can you issue a corporate invoice?
Yes, if you provide your company details during the order process, a corporate invoice can be issued.
Do you provide e-invoice or e-archive invoice?
Yes, e-invoice or e-archive invoice is issued for eligible orders.
Can I place an order on behalf of a company?
Yes, you can place an order on behalf of a company by entering your company name, tax office, and tax number.
Do you offer special pricing for corporate customers?
Yes, we offer special pricing for corporate customers and bulk orders.
You can review our product warranty conditions by clicking the product information button on the product review page.
